CONDITIONS OF SALE

These General Commercial Terms and Conditions apply to all orders and deliveries between Hajime Karate, en Calle García Andreu, 26 – Alicante, Código Postal 03007, España (hereinafter referred to as “Hajime Karate”) and its customers through the store online www.hajimekarate.com

Each time a purchase order is placed through this Website, a sales contract will be established between you (as a user) and Hajime Karate; said contract will be governed by these Terms and Conditions, as well as, specifically, by the General Conditions of Purchase that are detailed below. Furthermore, by using our website or placing an order through it, you consent to be bound by these Conditions and our Data Protection Policies, so if you do not agree with all the Conditions and the Policies of Data Protection, you must not use this web page. If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact channels.

You are only able to use the web if you are of legal age in your country.

1.- CONTENT OF THE WEBSITE:

All content that appears on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is owned by Hajime Karate. All elements of the Website, including, but not limited to, the general design and Content, may be protected by copyright, moral rights, database rights, trademark regulations and other laws relating to the right of intellectual and industrial property. Except as expressly permitted in this or any other agreement with Hajime Karate, no part or element of the Website or its Content may be copied or retransmitted by any means. The Website, its Content and all related rights will remain the exclusive property of Hajime Karate, unless otherwise expressly agreed. All rights reserved.

The copyright of all Content belongs to and will continue to belong to Hajime Karate. Unless otherwise indicated in specific documents on the Website, you are authorized to view, reproduce, print and download Content found on the Website solely for personal, informational and non-commercial purposes. You may not modify the materials or copy, distribute, transmit, display, execute, reproduce, publish, grant licenses, create derivative works thereof, or transfer or sell any Content. It is not allowed to reuse any Content without the prior consent of Hajime Karate. For the purposes of these terms, the use of said Content in any other Web Site or computerized network environment is prohibited. Nor can any notice of copyright, trademark or any other notice of ownership of the Content found on the Website be removed.

All trademarks, service marks, logos and trade names that appear on Hajime Karate products, product packaging and / or on the Website, registered or not (Trademarks) will remain the exclusive property of Hajime Karate or its affiliates suppliers (as applicable) and are protected by applicable laws and treaties on trademarks. It is not allowed to use, copy, reproduce, republish, upload, send, send by mail, transmit, distribute or modify the Trademarks in any way, including ads or advertising relating to the distribution of material on the Website, without the prior written consent of Hajime Karate. The use of the Trademarks in other websites or networked computing environments is forbidden, for example, the storage or reproduction of (a part of) the Website in external Internet sites or the creation of links, hypertext, links or links deep between the Website and any other Internet site, without the express written consent of Hajime Karate.

Hajime Karate can not declare or guarantee that the Website is not interrupted or that it is free of errors. Hajime Karate makes no warranties or representations regarding the use of the Content on the Website in terms of accuracy, precision, suitability, usefulness, timeliness, reliability, etc., or otherwise, in each case up to the maximum limit allowed by law applicable.

You use this website at your own risk. Neither Hajime Karate, nor any of its employees, officers, directors or agents, nor any other party involved in the creation, production or distribution of the Website will be liable for any direct, indirect, special, consequential, or other damages resulting from the use of the Content on the Website, or the impossibility of using it, including damage caused by viruses, inaccuracies, incomplete information on the Website, or the performance of the products, or any other damage derived from or related to these Terms and Conditions, even if Hajime Karate has been warned of the possibility of such damages.

For your convenience and to improve the use of the Website, it is possible that links to websites whose ownership and control are in the hands of third parties may be provided from time to time. These links that take you out of the service and the Website are beyond the control of Hajime Karate. The sites with which you can link have their own independent terms and conditions, as well as their own privacy policy. Hajime Karate is not responsible and can not be held responsible for the content and activities of these sites. Therefore, your visit or access to these sites is your responsibility.

Please note that these other sites may send their own cookies to users, collect data or request personal information and, therefore, it is advised that you check the terms of use and privacy policies of these other websites before using them.

INCORRECT USE OF THE WEBSITE:

It is prohibited to use the Website to send or transmit any User Generated Content (as defined below) that infringes or may infringe any intellectual property right of a third party or that is threatening, false, deceptive, subversive, defamatory , invasive of privacy, obscene, pornographic, abusive, discriminatory or illegal, or that may constitute or incite behaviors that could be considered criminal offenses, violate the rights of any of the parties or that may give rise in any other way to civil liability or violate the law. Hajime Karate may deny you access to the Website at any time in its sole discretion, including cases in which Hajime Karate considers that your use of the Website violates any of these Terms and Conditions and / or the applicable laws.

You are also prohibited from using the Website to advertise or make commercial requests.

You will not use any software, robot, tracker, spider, page scraper or any other automated device or procedure to access, copy, modify or control any part of the website or its content or to circumvent the structure or presentation of the website or website. its content; or to interfere with the operation of the website or any transaction made therein; or to interfere with or influence the use that someone may make of the website or to facilitate third parties the acquisition of any product on the website.

You will not attempt to access without authorization any part or function of the website or any system connected to it by hacking, extracting passwords or any other illegitimate or unauthorized form.

ORDERS:

1. PRODUCTS ON SALE ON HAJIME KARATE’S WEB:

The information contained in the Hajime Karate website is an invitation to negotiate that does not imply an offer or binding contract in itself. But when placing an order through the web, you offer to buy the products included in the order.

Hajime Karate is not obliged to accept the order, but has the right to check the orders in advance and reject them without having to provide the reasons. Some of the reasons why we can reject an order are the following:

• The customer’s payment has failed
• The selected product is not available at this moment
• The items ordered are personalized and have not been paid in advance
• The order contains tatami plates and has not been paid in advance
• Products that are custom made
• The product is not available for shipping to the requested country or zone
• The product has a manifest error such as a description or wrong price
• Your billing information is not correct or is not verifiable
• Your order is marked by our security systems as an order susceptible to fraud
• Are you under 18 years old
• You are a distributor
• It is not possible to deliver the order to the address provided

Once you have made your purchase, you will receive an email from Hajime Karate with the confirmation of the same that will contain the most important details of the purchase: order number, total amount, information regarding the shipment and details of the products purchased (if it is a product customized, please, review the information related to this type of products in the following section). The acceptance of the order and, therefore, the constitution of the contract of sale of non-personalized products between you and Hajime Karate will take place when you receive an email confirming the shipment of the order from our facilities.

The case of the purchase of a product and the reservation to be collected in a Championship or event attended by Hajime Karate, does not exist through the web but has to be requested through the email info@hajimekarate.com If it is possible to pick it up at the venue, Hajime Karate will send you an email with a summary of your purchase and pick up details. Once confirmed the email on your part and paid the order will be considered that the product has been reserved.

1. B) PERSONALIZED PRODUCTS:

On our website we offer the option to customize karateguis and belts. This means that although the products have been designed and created by the brand that is indicated in the product, we allow them to be customized or modified by our customers insofar as it is indicated in each of the articles. You can choose the measures to get a personalized karategui or choose the options available to embroider a belt. Our personalization tool will guide you through the different steps.

The module that allows personalization of personalized products is always in constant evolution to allow more options to the clients in terms of embroidery, measurements or label changes. Hajime Karate will receive and review your personalization request that will collect all the options that you have filled out to personalize, either through a form on the web or a text field, and if any data is missing or we see that some option does not agree with what, from experience, we believe will satisfy you, we will contact you in less than 24 hours to inform you.

Once all the details are clear, Hajime Karate will send you an email with the summary of your purchase and the details for the payment. Acceptance of your order and establishment of the contract of sale of personalized products between you and Hajime Karate will take place when you receive our message confirming your order or purchase request and the product has been paid. We will not proceed with any custom order that has not been paid in advance. Once the payment has been received, it will be considered as a firm order and the order will proceed.

Until the products have been paid in full, including shipping costs, even if they have been partial deliveries, they will be owned by Hajime Karate. Prior to the transfer of ownership, the pledge, transfer of property as collateral, treatment or redesign are not permitted without the approval of Hajime Karate.

To personalize your belt or karategui with your embroidery, you can send any combination of letters, numbers, symbols and spaces to form a name, a word or a phrase. Please refrain from using inappropriate expressions, as Hajime Karate reserves the right to eliminate any inappropriate word as well as the use of trademarks. We also remember that certain characters are not compatible with our system.

In case the number of characters in the embroidery exceeds 14 letters in total, Hajime Karate reserves the right to charge an additional cost to that offered by the web form.

Once confirmed by Hajime that we accept your order and proceed with the preparation of it, you can not modify the information you have provided. That is to say, that he must be very sure of what he wants to embroider, the colors and the chosen language.

Gives Hajime Karate a non-exclusive, irrevocable, free and royalty-free, worldwide right to use, reproduce, reveal and modify the names, words or phrases that it sends to personalize its order, as well as to use the photographs of the personalized products in the web or advertising material of Hajime Karate.

To the extent that the order includes Custom Products manufactured or adapted in accordance with the client’s specifications, you will not have any reflection period, right of revocation, right of return or right of withdrawal.

Please note that for the Custom Products special stipulations apply, as these products have been designed specifically for you. This means that (without affecting your legal rights), we can not accept returns of these products unless they have manufacturing defects; in which case you should send us an email to info@hajimekarate.com

Personalised items are handmade and handcrafted to order, so the manufacturing and shipping process may take longer than the stipulated time. Items embroidered in Europe usually take 18 days, and those manufactured in our factory (Japan) take around 3 to 4 months. It is true, however, that even when we do our best, there are times when international transport problems or other reasons beyond our control can delay these deadlines even longer. In no case, due to these delays, will the customer be refunded for a customised product, unless there is a justified reason. Please take this into account when placing your orders. Las fechas que damos son aproximadas y Shureido no nos informa de cuándo está lista la personalización hasta que no van a realizar el envío del producto.

PRODUCT QUALITY:

Hajime Karate is an official distributor of brands of recognized and proven quality, with a career in the world of Karate such as Kaiten, Shureido, Trocellen and Sisu, among others. Specialized firms that have been manufacturing and producing Karate equipment for decades.

Although quality is one of the hallmarks of these brands and their journey through the market precedes them, we ask you, please, to pay attention to the washing and maintenance instructions that we recommend in each of our products. If you have any questions or if this product is not accompanied by instructions, please contact us at info@hajimekarate.com and we will give you all the recommendations for that the product you have purchased lasts a long time and you can have it as the first day.

We warn you that small color and other variations in products may occur due to the digitalization of the image, display technologies or other technical reasons. Hajime Karate will not be responsible for these variations and deviations.

CANCELLATION OF ORDERS, RIGHT OF WITHDRAWAL:

Consumers have the right to cancel the purchase within 14 days without justification, except for personalized orders. If you have any further questions about cancellations, you can contact the Hajime Karate Customer Service at info@hajimekarate.com

The withdrawal period will expire 14 days from the day that you or a third party indicated by you, other than the carrier, acquires material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by mail or email) before the expiration of the withdrawal period.

In case of withdrawal, we will refund all payments received from you, less delivery costs no later than 14 days from the date on which we received the products purchased back in our stores Once the status of the returned items has been verified, the customer will be informed via email and we will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise or requested The cash on delivery material, in any case, will not incur any expense as a result of the reimbursement.

To be eligible for a return or exchange, the product must be in perfect condition, with no marks or stains, and neatly folded following the original crease lines. It must also be returned in its original bag without any damage. Returns of karategis or other items that do not meet these requirements will not be accepted.

If the returned product shows any kind of stain, mark, damage, signs of use, or is not returned in its original packaging bag, a minimum penalty of €40 or 10% of the product value — whichever is higher — will be applied and deducted from the refund amount.

You must return the products to this addressat your expense:

Hajime Karate
Calle García Andreu, 26
03007 – Alicante
Spain

without any undue delay and, in any case, no later than within 14 days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the 14-day period has ended.

You will be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

End of the right of withdrawal
Exclusión del derecho de desistimiento
The right of withdrawal does not apply in the case of goods:

• Which are not pre-produced and are selected or manufactured according to the customer’s specifications or exclusively according to their own requirements, such as custom products.
• That they are not suitable to return, for sanitary reasons or hygiene, such as shells or mouths,
• When after delivery, the products purchased have been used or do not respect the packaging conditions in which they were sent.

This policy is only applicable to orders placed within the European Union. For orders outside the EU, please refer to the paragraph on exchanges and returns of goods outside the EU in the EXCHANGES section.

DAMAGED OR DEFECTIVE PRODUCTS:

In case you have received an order with error or tare you will have to send us an email toa info@hajimekarate.com indicating the order number and which is the reason for the claim. The Customer Service team will contact you in less than 24 hours to show you how to proceed with the return.

Hajime Karate will make the corresponding payment of the return transport as long as the client includes in the package the voucher of the return expenses and returns it by the means indicated by Hajime Karate. The transportation costs of returns made by other means than indicated by Hajime Karate will not be paid. The transportation refund will be made after the articles.

o make the payment of the orders paid by bank transfer, the client must indicate to Hajime Karate an IBAN code so that the corresponding amount can be paid. The IBAN code must belong to a banking entity of the country to which the order is sent.

Hajime Karate’s quality control department will inspect the returned products. If the damage is a consequence of a manufacturing defect or if the product does not meet the factory specifications we are committed to refund the entire cost of the defective product. If the problem is due to causes beyond the quality of the material or the assembly process, we will return the product as you sent it to us.

We do not refund products:

• If they have not been obtained on our Website
• If they have been damaged by misuse or negligence
• If they have been damaged by misuse or by activities other than the intended purpose

The useful life of any product depends on the particular use made of it, the conditions of use and the wear patterns characteristic of the user. Hajime Karate products damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced.

The length of the karateguis has an error tolerance of up to 2cm. The degree of tolerance of the belts is up to 5cm. This means that there may be a difference in centimetres in the length of these products between the measured value and the true value due to their handcrafted manufacturing process. Therefore, no returns will be accepted based on this reason.

All kobudo tools are handcrafted, so the size and finish of each piece is unique. There may be some differences from the product descriptions on the website. These possible differences will not be considered a product defect under any circumstances, so if the customer returns the product for this reason, they will not be entitled to a refund of the shipping costs.

Our customer service is available to help you from Monday to Friday from 9:00 a.m. to 6:00 p.m. Do not hesitate to contact us to make any questions or comments. Send us an email to info@hajimekarate.com .

CHANGES:

In case you want to exchange a product you should send an email to info@hajimekarate.com or call +34865524924 and we will explain how to make the exchange. The cost of returning the product is at the customer’s expense but we ask you to consult us because we have very negotiated rates with the agencies and we can offer you very economical solutions.

The shipping of the material, as long as the purchase exceeds 121€ excluding VAT, only in the Peninsula and Balearic Islands (excluding the Canary Islands) will always be paid by Hajime Karate (except for Tatamis). Please note that personalised products cannot be exchanged.

For purchases of less than 60€ the return shipping costs to the company and the restocking will be according to the conditions of sale (see shipping costs below).

Returns or exchanges of items outside the EU will be at the customer’s expense, not only the return of the product but also the customs costs arising from the re-importation. In addition, the reshipment of the new product will also be charged to the customer for shipping costs as if it were an order of less than €100.

To be eligible for a return or exchange, the product must be in perfect condition, with no marks or stains, and neatly folded following the original crease lines. It must also be returned in its original bag without any damage. Returns of karategis or other items that do not meet these requirements will not be accepted.

PRICES

The prices shown on the website are in Euros and include VAT. ajime Karate reserves the right to make changes to prices and products before you place your order.

For EU countries, VAT will be implemented according to the official VAT rates for each country.

Hajime Karate reserves the right to change, limit or terminate any special offer or discount at any time. But changes will not affect any order that has been confirmed by an Order Confirmation.

Please note that if your local currency is different from the currency in which prices are quoted, your bank will apply the exchange rate applicable on the date of purchase Your bank may apply a different exchange rate, which is beyond our control.

SHIPPING COSTS AND DELIVERY TIMES:

The approximate delivery time is indicated in the chosen shipping method. In Europe deliveries can take approximately 4 days (where the shipping costs will be calculated according to volume, weight and amount and you will be informed by email within 24h); for Spain or Portugal standard deliveries are 2-3 days.

In order to avoid delivery incidents (wrong addresses, impossibility of finding someone at home, etc.), it is essential to fill in the corresponding form correctly, and it is advisable to fill in the box relating to the contact telephone number.

Shipping costs may be changed at any time without prior notice. This change will be applicable from the moment the modification is included in the help pages and the contract published on this website. In any case, the shipping costs that appear at the time of placing the order will be valid.

Hajime Karate will send you an email informing you that your order has been dispatched, giving details of the agency, tracking number and approximate delivery date.

For orders from the Canary Islands it is necessary for the customer to provide the ID card so that we can proceed with the shipment.

The mere fact that a shipment exceeds the delivery time does not entitle the customer to compensation. However, in the unlikely event of an urgent delivery delay, Hajime Karate undertakes to compensate the purchaser by refunding the shipping costs of the urgent delivery.

Delivery times for personalised products are always approximate.

Deliveries will be made on working days that are not public holidays in the country of delivery or in the area to which the order is to be delivered. We therefore ask our customers to inform themselves about national, provincial and local holidays in their place of residence.

In the event that a product of the order is not available, you will be informed within 24 hours of the delivery times of the various items so that you can decide whether you prefer a partial delivery, to wait or to cancel the order. Hajime Karate shall be entitled to make partial deliveries. These partial deliveries will not incur any additional costs. However, if you request delivery in parts, Hajime Karate will charge you for the additional delivery costs. Each order in instalments shall constitute a separate purchase contract. If Hajime Karate is late in the delivery of a part or a split order, this shall not entitle Hajime Karate to cancel any further deliveries of the split order.

f Hajime Karate discovers, after conclusion of the purchase contract, that it is unable to deliver the ordered products and is not responsible for this situation, Hajime Karate shall be entitled to withdraw from the purchase contract. Hajime Karate will of course inform you immediately and reimburse all payments made.

HAJIME POINTS:

Hajime Karate awards points for purchases made through its website that can be redeemed for discounts on future purchases. Points are only awarded to registered customers and can be redeemed on the online purchase of any product except those with a current promotion. They are also not suitable for the tatami category. No son acumulables con otros códigos de descuento. The expiry of the points is 3 months.

1 point will be awarded for every €40 spent. 10 points equals 5€ discount on future purchases. Points are awarded as long as the order is completed and paid for. Points will not be awarded for cancelled orders. When a discount coupon is used in the purchase, no new points will be allocated. No new points will be awarded if points are redeemed on the purchase.

The minimum cart amount to redeem points will be 50€ and the maximum discount per individual product will be 10%.

Bonus points:
For every review you make of our products on the website you will be awarded 5 additional points.

An additional 5 points will be awarded for your birthday (you will need to enter your birthday for this).

Points are also awarded based on the cart total, for every €150 spent, 2 additional points are awarded.

For every 40 points scored, you get 1 extra point.

Hajime Karate reserves the right to remove a customer’s points if it considers that they have been obtained illegally.

METHODS OF PAYMENT:

Hajime Karate will accept payments made through a credit or debit card (Visa, Visa Electron, MasterCard or AMEX), through reimbursement, PayPal, Multibanco or bank transfer (all expenses derived from making the payment by transfer will be at the customer’s expense) . For payments by transfer, customers will be provided with the account number to which they must make the deposit. As a reference, the customer must indicate their order number and full name. The customer will have a period of 3 working days from the date he placed his order to make the payment. The order will not be considered accepted until it is verified that the deposit has been received. If after the indicated period, Hajime Karate has not received the corresponding amount, the order will be canceled.

The cash on delivery option adds 3% to the total value of the order and is not available if you choose personalised products. Payment by bank transfer is subject to a bonus of 1% of the total amount of the order. Please note that payments by transfer from outside the EU may incur charges, which will in any case be borne by the customer.

CHANGES IN THE TERMS:

In case of contradiction or conflict between the Hajime Karate Terms and Conditions and any stipulations foreseen in other parts or links of this Website, the Hajime Karate Terms and Conditions contained in this document will prevail.

Hajime Karate reserves the right, at its own discretion, to change these Terms and Conditions at any time.

The use of this Website, as well as of any contract of sale concluded between you and Hajime Karate, will be subject to the version of the Hajime Karate Terms and Conditions in force at the time of placing the purchase order through this Website. or valid the day you navigated through it.